Grievance Redress Mechanism (GRM) & Complaints Channel

Your Voice Matters – Speak Up Safely

ACT-Guianas is committed to transparency, accountability, respect for human rights, and responsible environmental and social practices.

Our Grievance Redress Mechanism (GRM) and Complaints Channel provides a safe and accessible way for individuals and communities to raise concerns, submit complaints, report misconduct, or provide feedback related to ACT-Guianas’ activities, projects, personnel, and operations.

Who Can Submit a Complaint?

This mechanism is available to:

  • Community members, including Indigenous Peoples, Tribal Peoples and Maroon communities
  • Project beneficiaries and affected stakeholders
  • ACT-Guianas staff and consultants
  • Partners, contractors and suppliers
  • Members of the general public

What Can Be Reported?

Complaints and concerns may include, but are not limited to:

  • Environmental and social concerns: Negative environmental or social impacts arising from ACT-Guianas projects or activities.
  • Community rights and participation: Concerns regarding consultation, Free, Prior and Informed Consent (FPIC), cultural rights, or community engagement.
  • Discrimination and harassment: Unfair treatment, discrimination, harassment, exploitation, abuse, or gender-related concerns.
  • Ethical misconduct: Suspected fraud, corruption, conflicts of interest, misuse of resources, or violations of organizational policies.
  • Workplace grievances: Concerns related to professional conduct, working conditions, or employee treatment.
  • Project implementation: Concerns regarding the implementation of projects, commitments to communities, or the conduct of project personnel.
  • Other complaints or feedback: Any other concern regarding ACT-Guianas’ work or conduct.

Confidentiality, Anonymity and Non-Retaliation

ACT-Guianas encourages individuals to report concerns in good faith and is committed to protecting individuals against retaliation.

Complaints may be submitted anonymously through the online form. Providing contact information is optional.

All complaints will be handled with appropriate confidentiality, and information will be shared only with authorized individuals who require access to assess or address the concern.

How Are Complaints Handled?

ACT-Guianas aims to ensure that complaints are handled fairly, respectfully and in a timely manner.

The complaints-handling process generally includes:

  1. Submission: The concern is received through the designated reporting channel.
  2. Registration and Assessment: The complaint is registered and assessed to determine its nature and the appropriate handling procedure.
  3. Review and Follow-up: The matter is referred to authorized personnel or the appropriate independent body for review and necessary action.
  4. Resolution: Where appropriate, corrective actions are identified and implemented.
  5. Closure and Feedback: The complaint is documented and closed following the applicable procedures. Feedback may be provided when contact details are available and disclosure is appropriate.

How to Submit a Complaint

Option 1 – Online Complaint Form
Use the secure online complaint form below. You may remain anonymous.

Date of Occurrence (if known)

Optional Contact Information

You are welcome to remain fully anonymous. If you would like us to follow up with you, you may optionally share your contact details below.
Name (optional)
Phone (optional)
You may optionally attach photos, documents, or other files that support your complaint.
Drop files here or
Max. file size: 128 MB, Max. files: 5.

    Option 2 – Email
    Submit your concern to: hr@actguianas.org

    Option 3 – WhatsApp
    A dedicated WhatsApp reporting number will be communicated once available. Please note that WhatsApp messages disclose the sender’s phone number and are therefore not anonymous.

    ACT-Guianas is committed to ensuring that every concern is treated with respect, impartiality and appropriate confidentiality.